Frequently Asked Questions
1. How will I know that my order was received?
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.
2. How can I review my orders?
Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with MARISSÉ and will include order numbers and confirmation dates.
3. How can I track my order?
Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also call Customer Service for assistance tracking your order.
4. Do you ship internationally?
Currently, MARISSÉ ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at MARISSÉ, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.
5. What is your exchange and return policy?
If you are unsatisfied with a product, you may exchange or return it within 10 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.
An exchange or return will only be accepted if you purchased the product from our website. If you purchased a product from a partnered salon you must contact that salon to inquire about their return policies. A refund will not be processed without proper RMA (return merchandise authorization) included.
Your RMA number can be obtained by simply calling or emailing us to discuss correct return protocol to avoid any delay of your refund.
Please send returns to: MARISSÉ Returns Department 7770 Regents Road Suite 113 #344 San Diego, California 92122.
Our Products
1. Does MARISSÉ test on animals?
We do not test on any animals.
2. Are there any restrictions for using MARISSÉ products, for instance when pregnant or on medication?
There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.
3. How can I get advice on which MARISSÉ products are most suited to my hair?
For the most accurate recommendation of which products are most suited to your hair type, we recommend visiting a MARISSÉ Consultant Stylist. All are professionally trained on the diagnosis of the hair and scalp and can advise you on which MARISSÉ products most meet your needs. For the MARISSÉ Consultant Salon nearest you, please refer to our Salon Locator.
Questions from Hair Care Professionals
1. Where can I purchase products for my salon?
MARISSÉ does not have distributors available to salons that have not been selected as a MARISSÉ Consultant Salon. If you are interested in joining our elite group of salons, please contact us here.
2. What are the steps necessary to carry MARISSÉ in my salon?
At MARISSÉ, we are proud of our selective distribution to luxury salons nationwide. If you are interested in joining our elite group of salons, please feel free to contact us here.
Some of the benefits of becoming a MARISSÉ Consultant Salon include:
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.
2. How can I review my orders?
Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with MARISSÉ and will include order numbers and confirmation dates.
3. How can I track my order?
Once an order has shipped, you will receive a shipment confirmation email containing your tracking information. You may also call Customer Service for assistance tracking your order.
4. Do you ship internationally?
Currently, MARISSÉ ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at MARISSÉ, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be based in the United States.
5. What is your exchange and return policy?
If you are unsatisfied with a product, you may exchange or return it within 10 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.
An exchange or return will only be accepted if you purchased the product from our website. If you purchased a product from a partnered salon you must contact that salon to inquire about their return policies. A refund will not be processed without proper RMA (return merchandise authorization) included.
Your RMA number can be obtained by simply calling or emailing us to discuss correct return protocol to avoid any delay of your refund.
Please send returns to: MARISSÉ Returns Department 7770 Regents Road Suite 113 #344 San Diego, California 92122.
Our Products
1. Does MARISSÉ test on animals?
We do not test on any animals.
2. Are there any restrictions for using MARISSÉ products, for instance when pregnant or on medication?
There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.
3. How can I get advice on which MARISSÉ products are most suited to my hair?
For the most accurate recommendation of which products are most suited to your hair type, we recommend visiting a MARISSÉ Consultant Stylist. All are professionally trained on the diagnosis of the hair and scalp and can advise you on which MARISSÉ products most meet your needs. For the MARISSÉ Consultant Salon nearest you, please refer to our Salon Locator.
Questions from Hair Care Professionals
1. Where can I purchase products for my salon?
MARISSÉ does not have distributors available to salons that have not been selected as a MARISSÉ Consultant Salon. If you are interested in joining our elite group of salons, please contact us here.
2. What are the steps necessary to carry MARISSÉ in my salon?
At MARISSÉ, we are proud of our selective distribution to luxury salons nationwide. If you are interested in joining our elite group of salons, please feel free to contact us here.
Some of the benefits of becoming a MARISSÉ Consultant Salon include:
- Selective direct distribution to top 1% of salon base in the US
- Affiliation with industry leaders in every market
- Public relations
- High performing products with latest technology through scientific research
- Elevated salon experience for clients = point of differentiation
- Semi-annual business review and continual in-depth business analysis
- Merchandising and collateral support
- Salon Expert Program